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Plus Pass Purchase Conditions

Version 1 – 6 May 2025

 

SUMMARY OF OUR AGREEMENT WITH YOU

 

The Plus Pass is a beta product that we are developing and testing. It may contain flaws, bugs and other issues which could impact how the Plus Pass functions and performs. We are using the testing period to gain insights and learnings to improve the Plus Pass. There is no specified end date to the testing period. Please note, we may withdraw the Plus Pass from offer at any time and without any prior notice.

 

If you purchase a Plus Pass, the conditions applying to your purchase (which also form our Agreement with you) are as follows:

 

It is essential that you agree to all conditions before your purchase. If you do not agree to any of our conditions, then you should not purchase a Plus Pass. If you have any questions about our conditions, please reach out to our Customer Service team for further assistance.

 

Not completely happy with your purchase? Check our Refund and Exchange Policy to see what options you may have.

 

This summary has been provided for your convenience only. It does not form part of our Agreement with you.

 

1. DEFINITIONS & INTERPRETATION

1.1. Definitions

1.1.1. In these Plus Pass Purchase Conditions, the following terms have the meaning given to them by this clause, both in singular and plural form:  

  • Eurail, we, us, our, ourselves: Eurail B.V., registered with the Netherlands Chamber of Commerce under number 3026952 and with a registered office at Jaarbeursboulevard 286, 3521 BC, Utrecht, the Netherlands. 

  • you, your, yourself: Any person, natural or legal, who or that purchases, or proposes to purchase, a Plus Pass pursuant to the Offer. 

  • Account: Your personal Website account.

  • Agreement: The concluded agreement between you and us whereby you have accepted our Offer to purchase a Plus Pass or Passes. 

  • Contract of Carriage: An ancillary contract between you and us (as an intermediary for the Participating Company operating the service concerned) for the provision of passenger transport services.

  • Credit: Has the meaning set out in clause 12.

  • Customer Service: Our customer service team who can be contacted via this link. 

  • Eurail Pass: A Pass purchased through the www.eurail.com website.  

  • Interrail Pass: A Pass purchased through the www.interrail.eu website.

  • Mobile Pass: A mobile version of the Pass designed to work through the Rail Planner App.
  • Offer: Where we offer to sell you a Plus Pass on the conditions set out in the Plus Pass Purchase Conditions and all additional conditions referenced in these Plus Pass Purchase Conditions, and any additional condition communicated prior to acceptance of the Offer, in exchange for your payment of the Plus Pass purchase price.

  • Participating Company: A company providing passenger transport services which can be used, subject to the conclusion of a Contract of Carriage, by a Pass Holder. 

  • Pass: A Eurail or Interrail travel pass (of several variations based on age, class of travel, number of travel days, validity period and geographical validity) available to purchase through the Website which, subject to the conclusion of a Contract of Carriage, enables a Pass Holder to use the passenger transport services operated by the respective Participating Companies.  

  • Pass Holder: A natural person who is nominated to use a Pass. 

  • Plus Pass: A bundled package consisting of a mobile Pass and Credits.

  • Plus Pass Purchase Conditions: All of the conditions set out herein. 

  • Person with Reduced Mobility: A Pass Holder who has a permanent physical, mental, intellectual or sensory impairment which, in interaction with various barriers, may hinder the Pass Holder from full and effective use of transport on an equal basis with other passengers.  

  • Rail Planner app: The mobile application that we have developed for use with the Pass. Available for download through the Apple App Store and the Google Play Store. Search for Eurail/Interrail Rail Planner app.

  • Seat Reservation: The arrangement whereby a seat or sleeping place for a service operated by a Participating Company is reserved through our Website or another third-party.

  • Voucher: A code issued by us which you can use to receive a discount on the purchase of a Pass or Passes.
  • Website: The website of interrail.eu or eurail.com and any of their subdomains. 

1.2. Actions carried out by Eurail

1.2.1. A reference to any action taken by us in these Plus Pass Purchase Conditions includes any action carried out by an employee or officer of Eurail.

2. APPLICATION

2.1. What do these Pass Purchase Conditions apply to

2.1.1. These Plus Pass Purchase Conditions apply to and govern:

  • the Offer and purchase of a Plus Pass through our Website; and
  • the Agreement.

2.2. Review of these Pass Purchase Conditions

2.2.1. These Plus Pass Purchase Conditions are available for review on our Website prior to your acceptance of the Offer.

2.2.2. You must carefully review these Plus Pass Purchase Conditions to see if the Plus Pass is the right product for you. If you do not accept all of our conditions, you should not purchase a Plus Pass.

 

2.3. Inconsistency of conditions

2.3.1. Except as otherwise specified, to the extent of any inconsistency of the conditions set out in these Plus Pass Purchase Conditions and any information provided on our Website, the condition or information more favourable to you shall apply.

3. ABOUT EURAIL

3.1. Eurail as an intermediary

3.1.1. We act as an intermediary for the sale of Passes on behalf of the Participating Companies.

 

3.2. Eurail is not a railway undertaking

3.2.1. We are not a railway undertaking and do not provide or operate any passenger transport services ourselves nor do we have any control or influence over the operations of each of the Participating Companies. Instead, we work closely with the Participating Companies to enable Pass Holders to use their Pass on passenger transport services operated by the Participating Companies.

4. THE PLUS PASS

4.1. Beta Testing

4.1.1. The Plus Pass is a beta product that we are developing and testing. It may contain flaws, bugs and other issues which could impact how the Plus Pass functions and performs. We are using the testing period to gain insights and learnings to improve the Plus Pass.

4.1.2. There is no specified end date to Plus Pass testing period. We reserve the right to withdraw the Plus Pass from offer at any time and without any prior notice.

5. THE OFFER & ACCEPTANCE

5.1. Amount required to purchase a Plus Pass

5.1.1 To purchase a Plus Pass through our Website, you must pay the Plus Pass purchase price communicated at the checkout. 

  • The purchase price consists of the retail price of the Pass with the remaining amount representing the price of Credits.
  • The purchase price is inclusive of (local) taxes. 
  • If certain other costs are fixed and unavoidable, these will be included in the purchase price. 
  • Payment can be made using any of the currencies available through the Plus Pass dedicated sub-domain of our Website.
  • Seat Reservations are not included in the purchase price. These must be booked separately using either your Credits or by paying the required purchase price. 
  • If there is a conflict between any price, fee or cost as communicated by the Offer and any other location, the price communicated by the Offer shall prevail.

 

5.2. Binding Offer

5.2.1. The Offer is binding on us, except in circumstances where there is a manifest error or mistake in the Offer.

5.2.2. We may change or withdraw the Offer at any time prior to your acceptance of the same. 

 

5.3. Acceptance of the Offer

5.3.1. You may accept the Offer exclusively through the Website by making payment of the Plus Pass purchase price.

5.3.2. Your acceptance of the Offer will be deemed to have occurred where you have made payment of the Plus Pass purchase price and we have received your payment.

5.3.3. Upon receipt of your payment, the Agreement will become concluded. You will then be deemed to have accepted the Pass Purchase Conditions unamended.

 

5.4. Changes to the Agreement

5.4.1. No change can be made to the Agreement, except as permitted by these Plus Pass Purchase Conditions.

6. DELIVERY

6.1.1. We will deliver your Plus Pass(es) to the email address attached to your Account shortly after the Agreement is concluded. You and all nominated Pass Holders must then follow the instructions set out in the order confirmation email to retrieve and redeem the Pass through the Rail Planner app.

6.1.2. There are no costs to you for delivery.

7. VOUCHERS

7.1. Using a Voucher

7.1.1. You may use a Voucher to purchase a Plus Pass on the following conditions:

  • You may only use one Voucher per order. 
  • You may not use the Voucher in combination with any other discount or promotion.
  • You must enter the Voucher code in the dedicated field prior to accepting the Offer. A Voucher cannot be used to obtain a discount or a partial or full refund on an already concluded Agreement. 

7.2. Additional Voucher conditions

7.2.1. Any further conditions specified on a particular Voucher applies in addition to these Plus Pass Purchase Conditions.

 

8. ELIGIBILITY TO PURCHASE A PASS

8.1. Eligibility requirements

8.1.1. You are eligible to purchase a Plus Pass through our Website if:

  • you have an Account; and
  • your country of residence is an available option in the country of residence dropdown list when nominating a Pass Holder; and
  • you can use any of the payment methods available on the Website.

9. THE PASS HOLDER

9.1. Nominating a Pass Holder

9.1.1. Before accepting the Offer, you must nominate a natural person as the Pass Holder for each Plus Pass that you will purchase.

  • Nomination of a Pass Holder is done by filling in the traveller details before accepting the Offer. The traveller details consist of the natural person’s title, first and last name, date of birth and country of residence.
  • You are responsible for providing us with the correct traveller details. The traveller details cannot be changed after conclusion of the Agreement except as otherwise permitted by these Plus Pass Purchase Conditions.

9.2. Pass Holder acceptance of conditions

9.2.1. When nominating another natural person as a Pass Holder, you declare that that person has reviewed and agrees to be bound by these Plus Pass Purchase Conditions and, in particular, the Pass Conditions of Use unamended.

 

9.3. Non-transferability of a Plus Pass

9.3.1. A Plus Pass cannot be transferred from one Pass Holder to another natural person.

 

9.4. Mistakes in the traveller details

9.4.1. If there is a minor or obvious mistake in the traveller details, you must request Customer Service to correct that error. A change can be made at any time, except for the country of residence which can only be changed in accordance with clause 8.5.

 

9.5. Changing the country of residence

9.5.1. If the country of residence of a Pass Holder changes after delivery, you must request Customer Service to update the country of residence of that Pass Holder in accordance with the following conditions:

  • For Interrail Passes, the country of residence may only be changed prior to activating the Pass.
  • For Eurail Passes, the country of residence may be changed at any time.
  • In all cases, the country of residence cannot be changed from one country to another where such a change would require the Pass Holder to use a Eurail Pass instead of an Interrail Pass or an Interrail Pass instead of a Eurail Pass.
  • For additional details concerning the country of residence requirement, please see the Pass Conditions of Use.

9.6. Evidence in support of a correction

9.6.1. If you request a correction or change under clauses 9.4. or 9.5., we may require you to provide evidence in support for the purposes of verifying that the correction or change does not result in the Pass being transferred from one Pass Holder to another natural person.

10. USE OF A PASS

10.1. Eligibility

10.1.1. You expressly acknowledge that there are additional eligibility requirements and restrictions to using a Pass, including, but not limited to, requirements and restrictions based on age and country of residence. These additional eligibility requirements and restrictions are set out in the Pass Conditions of Use.

 

10.2. Compliance with the Pass Conditions of Use

10.2.1. All Plus Pass Holders must use their Pass in strict compliance with the Pass Conditions of Use.

10.2.2. You and all Plus Pass Holders nominated by you (including Pass Holders of a complimentary travel companion Pass) expressly acknowledge the following:

  • The possession of a Pass alone does not constitute a Contract of Carriage.
  • Without a Contract of Carriage being in place, the Pass Holder does not have a valid ticket to board a service covered by the Pass.
  • To ensure that a Contract of Carriage is in place, the Pass Holder must take the additional steps set out in the Pass Conditions of Use.

10.3. Travel documentation

10.3.1. It is your responsibility to ensure that you have the necessary travel documentation and visas that allow you to travel within the Pass network. Each nominated Pass Holder has this same responsibility.

10.3.2. If you do not obtain the necessary travel documentation and visas, you may request a refund or exchange under the conditions set out in the Refund and Exchange Policy.

 

10.4. Last possible activation date

10.4.1. You must activate and commence using your Plus Pass within three (3) months after the Agreement is concluded.

10.4.2. For instructions on activating your Plus Pass, please see your order confirmation email.

11. CHILD PASSES

11.1. Child Passes (for children aged 0 to 11, inclusive)

11.1.1. A Child Pass is designed for children aged from 4 to 11 years of age, inclusive. If your child is younger than the age of 4 and you would like your child to travel in their own seat, they must travel with their own Child Pass. In those cases, your child is eligible to travel using a Child Pass.

11.1.2. You may order up to two (2) Child Plus Passes per Adult Plus Pass (for natural persons aged 28 to 59, inclusive), on the following conditions:

  • The price of the Credits package must be paid for each Child Plus Pass.
  • You must order the Child Plus Pass(es) at the same time and in combination with the purchase of an Adult Plus Pass only. A Child Plus Pass cannot be added once the Agreement is concluded.
  • If you are eligible to use a Youth or Senior Pass, you may purchase an Adult Plus Pass. We can then issue a Child Plus Pass in relation to that Adult Plus Pass. If that Adult Plus Pass is refunded, the Child Plus Pass may not be used.
  • The Child Plus Pass(es) will be issued as the same type of Plus Pass as the corresponding Adult Plus Pass based on the class of travel and validity (i.e., number of travel days, period of validity and geographical validity).

11.1.3. For more information on whether a Child Pass is needed, please see the Pass Conditions of Use.

12. CREDITS

12.1. The Credits package

12.1.1. The Credits package consists of the following:

  • Twenty-one (21) Type A Credits which can be used to book Type A Seat Reservations via our Website. If you hold a One Country Pass, you may also use your Type A Credits to book the Type A Benefit specified as a part of the Offer. You may only redeem the benefit by contacting our Customer Service team prior to booking the benefit. Please contact our Customer Service team to see how many Type A Credits you have remaining.
  • Three (3) Type B Credits which can be used to book a Type B Seat Reservation via our Website. The total number of Credits required to book a Type B Seat Reservation varies and depends on the service concerned and will be presented to you before finalising your booking. You can see how many Type B Credits you have left when logged in to your Account.

12.1.2. The value of a Type A Seat Reservation is fixed at one-third of the Credits package, divided by the maximum number of Type A Seat Reservations/Benefits that you may book. The value of a single Credit, which can be used for Type B Seat Reservation is fixed at two-thirds of the Credits package, divided by the maximum number of Type B Seat Reservations that you may book.

12.1.3. The Seat Reservation purchase prices shown on our Website are set by the Participating Companies and/or ticket distributors. The prices are static, except for Eurostar, OBB Nightjet and SNCF TGV inOui which are subject to dynamic pricing based on supply and demand. As a result, the number of Credits needed to book some Seat Reservations of Eurostar, OBB Nightjet and SNCF TGV inOui may vary due to underlying price fluctuations based on supply and demand factors. For Seat Reservations based on static prices, we reserve the right to change the number of Credits needed to book those Seat Reservations, if any, based on changes to the underlying price. If the change is unacceptable, reach out to our Customer Service team for a refund on the unused portion of your Plus Pass. Already booked Seat Reservations are not affected.

 

12.2. Limitations on using your Credits

12.2.1. Use of your Credits is limited by the following:

  • Our Fair Use Policy set out in clause 12.3 below.
  • For Seat Reservations, Credits can only be used to book E-Ticket Seat Reservations via our Website, excluding sleeper accommodation on night trains and bus and ferry services. Paper Seat Reservation Tickets cannot be booked using your Credits.
  • For Benefits, Credits can only be used to book a Type A Benefit via our Customer Service team before booking.
  • Credits are not redeemable via third parties or third-party channels.
  • Credits will not be refunded for Seat Reservations and Benefits booked via third parties or third-party channels nor will the costs of those Seat Reservations and Benefits be reimbursed by us. This applies in all cases, including when our booking systems experience technical issues that make booking not possible via our Website.
  • All Seat Reservations and the Benefit are subject to availability.
  • To book Seat Reservations using your Credits, your Pass must be activated.
  • You may only book Seat Reservations for services that will operate during your selected Validity Period.
  • Credits may not be used as part-payment of Seat Reservations or the Benefit.
  • Your Credits are personal and cannot be transferred to another Pass.
  • Your Credits will expire and cannot be used or redeemed after the last Travel Day of your Pass or after your Pass has expired, whichever is earlier.

12.3. Fair Use Policy

12.3.1. When making use of your Credits, it is essential that you do not do so in a way that inconveniences or unreasonably interferes with other persons who may wish to make use of the services operated by the Participating Companies. For that reason, you must not use your Credits in an unacceptable way. If you use your Credits in an unacceptable way, we may take the enforcement action referred to in clause 16.

12.3.2. When using your Credits, you will do so in an unacceptable way if you do any of the following:

  • You book multiple Seat Reservations for the same person, for the same journey and on the same calendar day with different departure times.
  • You book multiple Seat Reservations with the same departure time or where the journeys of the booked Seat Reservations overlap.
  • You book multiple Seat Reservations for services operating in different countries where you cannot reasonably take both services.
  • You book multiple Seat Reservations on more calendar days than your Pass has Travel Days.
  • You book more Seat Reservations on one Travel Day than can reasonably be used, or you book overlapping Seat Reservations.
  • You book a Seat Reservation without first activating a Travel Day, or after using all of your Travel Days.
  • You book a Seat Reservation for another person using your Credits.
  • You use your Seat Reservations for commuting purposes.

12.3.3. The first two dot points of 12.3.2. do not apply to situations where you have booked Seat Reservations as a result of a delay, missed connection due to earlier delays or cancellation of a service within the Pass Network.

13. REFUNDS AND EXCHANGES

13.1. Refund and exchange policy of the Plus Pass

13.1.1. The refund or exchange of any Plus Pass and used Credits are governed by our Refund and Exchange Policy.

 

13.2. The Right of Withdrawal

13.2.1. The statutory Right of Withdrawal does not apply to the purchase of a Plus Pass.

14. CUSTOMER SERVICE & DISPUTE RESOLUTION

14.1. Communicating with us

14.1.1. Your point of contact with us is our Customer Service team. You may contact the Customer Service team with any question, query or complaint that you may have in relation to your Pass and our Agreement with you. Our Customer Service team will then strive to respond to your query within two (2) working days.

14.1.2. All complaints should be submitted to Customer Service within three (3) months of the incident occurring.

 

14.2. The European Online Dispute Resolution Platform

14.2.1. If you are not satisfied with our response to your question, query or complaint, you may submit a complaint to the European Online Dispute Resolution Platform via this link. Pursuant to Regulation (EU) 2024/3228, the European Online Dispute Resolution Platform is being discontinued from 20 July 2025. The final date to submit a complaint is 19 March 2025.

15. TECHNICAL PAYMENT ISSUES

15.1. Suspension or termination of the Agreement

15.1.1. If, for whatever reason, an order has not been created in our system despite an Agreement between you and us being concluded, we reserve the right to suspend the carrying out of all obligations under the Agreement until the issue is resolved and/or to terminate the Agreement.

 

15.2. Consequences of termination

15.2.1. If we elect to terminate the Agreement under clause 15.1., we will refund the full amount paid under the Agreement back to you using the same method used to make payment. We then invite you to purchase a Pass again.

16. SUSPENSION, TERMINATION AND BLOCKING A PASS

16.1. Our reservation of rights

16.1.1. We reserve the right to suspend and/or terminate the Agreement, block your Pass and/or use of your Credits (or the Pass of any Pass Holder you nominate) and/or block you from purchasing a Pass or a Plus Pass in the future if you or any Pass Holder:

  • breaches or violates any of the conditions set out in these Pass Purchase Conditions, including, in particular, any additional condition found in the Pass Conditions of Use and the Fair Use Policy; and/or
  • engages, or seeks to engage, in any kind of illegal or fraudulent activity in relation to a Pass; and/or
  • deceive or defraud, or seek to deceive or defraud, us or any of the Participating Companies in any way; and/or
  • pay using a bank account and/or payment method which you did not have authorisation to; and/or
  • engage in any kind of activity which compromises, or may compromise, our ability to comply with our legal and contractual obligations with you, one or several of the Participating Companies or any other partner.

16.1.2. If we take any of the actions set out in clause 16.1.1., we do not accept any liability for any loss or damage which may arise from or in connection with those actions.

17. LIABILITY OF EURAIL

17.1. Disclaimer of liability

17.1.1. As we act only as an intermediary on behalf of the Participating Companies, we cannot be held liable, nor will we accept any liability, for any loss (consequential or otherwise) or damage arising out of, or in connection to, any of the following:

  • the operations of any Participating Company;
  • the carriage provided to you and/or a Pass Holder by a Participating Company;
  • delays, cancellations, missed connections, defects of the train or any other vehicle and strikes or other industrial action, except for as provided for by our Delay Compensation Policy;
  • the loss, theft or damage to clothing, luggage or property of you and/or a Pass Holder (or any other individual);
  • the death of, personal injury to, or any other physical or mental harm to, you and/or a Pass Holder caused by, or in connection to, the operations of a Participating Company;
  • the wilful misconduct, omission or negligence of a Participating Company or any other person employed by or representing a Participating Company;
  • any action carried out by a third-party which compromises the operations of a Participating Company or the railway infrastructure used by a Participating Company;
  • armed conflict, terrorism, social unrest, epidemic, pandemic or any other force majeure event impacting the operations of the Participating Companies or us.

17.2. Limitation of liability

17.2.1. Despite clause 17.1.1., if we are found to be liable for any loss or damage arising out of, or in connection to, the Agreement, then that liability is limited to amount paid under that Agreement for a particular Pass.

18. PRIVACY & PERSONAL DATA

18.1. How we handle your personal data

18.1.1. All personal data collected in relation to or in any way connected to an Agreement will be handled in accordance with our Privacy and Cookie Statement.

19. MISCELLANEOUS CONDITIONS

19.1. Governing law

19.1.1. To the extent permitted by law:

  • the interpretation of these Plus Pass Purchase Conditions and the Agreement are to be governed and construed by the law of the Netherlands; and
  • the competent court is the District Court for Central Netherlands (the Netherlands).

19.2. Survival of conditions

19.2.1. If any of the conditions set out in these Plus Pass Purchase Conditions are found to be unenforceable or contrary to law or otherwise invalid, the remaining conditions shall remain unaffected and enforceable.

 

19.3. Prevailing of the English version

19.3.1. To the extent of an inconsistency between the English language version of these Plus Pass Purchase Conditions and any other language version, the English language version shall prevail.

 

19.4. Changes to the Plus Pass Purchase Conditions

19.4.1. We may change these Plus Pass Purchase Conditions at any time and without prior notice. Where a condition is changed, we will create a new version of these Pass Purchase Conditions. The version applicable to the Agreement is the version published on the Website at the time the Agreement was concluded.

19.4.2. Previous versions of these Plus Pass Purchase Conditions may be requested from our Customer Service team.

INTERRAIL.EU SERVICE POLICY

Our team of rail pass experts strive to answer all your questions asked by email and on our Facebook and Twitter pages with the most correct and useful information. We strive to reply to your emails within 2 working days.

 

Netiquette

We work hard to maintain this website and provide you with up-to-date information and a first-class service. We value mutual respect, and ask you to follow these rules of behaviour:

  • Refrain from using abusive language to fellow community members or our customer service team.
  • Don’t spam: That is, don’t repeatedly post, tweet or email the same message.
  • Don’t send commercial emails of any sort.
  • Stay on topic.

 

In any cases where these rules of behaviour are not followed, we will ask you to rephrase your question before answering. If the above rules are not respected, Interrail.eu reserves the right to:

  • Terminate any conversation or refuse to respond to any email, tweet or Facebook post deemed inappropriate.
  • Cease communication with any email, tweet or Facebook post that hinders the workflow of the customer service team, or the contact between the customer service team and other customers.
  • Delete or hide tweets, Facebook posts or Community posts.
  • Deny access to its social channels or the Community platform.

 

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Disclaimer

Interrail.eu customer service agents handle your questions with utmost care. However, no warranty is given as to the accuracy or completeness of the information. In no event will Interrail.eu, nor any of its members, directors, employees or advisors accept any responsibility or liability for any (consequences of) mistakes, inaccurate or incomplete information provided by this website or our agents. In particular, Interrail.eu will not be liable for any mistakes or incorrect information regarding prices and conditions with respect to the use and/or validity of Interrail passes or other Interrail services.

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